Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Your Order should be delivered within
- 2-4 days for Karachi, Lahore and Islamabad.
- 7-10 days for other cities.
Simply click on ‘Create an Account’, enter the required details & submit the form.
To modify your Address, call/WhatsApp us on 0300-0505855. Please note, the address cannot not be modified after the Order has been processed because your order has already been dispatched.
You can click on “TRACK YOUR ORDER” tab and fill the form our agent reply you back via Email or Phone
You can pay for your Order via three payment methods:
- Cash on Delivery – available nationwide for Orders under PKR 20,000.
- Online Payment – Visa & MasterCard Debit & Credit Cards
If payments made via Credit/Debit Card are processed, you will receive refund into the source Account within 10 days from the time of Order cancellation.
We do not offer international shipping through the Pakistan.
Our courier delivery partners will make 2 attempts to deliver your parcel. Kindly ensure that the address, state and city while placing an Order given is accurate. On the second failed attempt, your order will be cancelled. If you have already paid for this order, your payment will be refunded within 10 days of order cancellation and up to two billing cycles for the credit to appear on your credit card statement.
If you need to swap an item
Returns and Exchanges
Simply click on ‘Return and Refind Policy’,
You can also contact our Customer Service center by emailing us images of wrong product at contact@stitchers.shop or call/WhatsApp us at 0300-0505855 within 72 hours of delivery.
You can also contact our Customer Service center by emailing us images of damage product at contact@stitchers.shop or call/WhatsApp us at 0300-0505855 within 72 hours of delivery.